To cancel your booking, simply send us an email to firstname.lastname@example.org and insert the word ‘CANCEL’ in the subject line. The email must include the following details:
1. Booking reference ID number
2. Email address used for the booking
3. First and family name used for the booking
4. Date of tour
|Minimum 25 hours prior||Full refund less 5% bank fee|
|Less than 24 hours||25% cancellation fee|
|Minimum 3 days prior||Full refund less 5% bank fee|
|Less than 3 days||50% cancellation fee|
The agent must notify the tour operator of cancellations and reductions as early as possible. Every hotel will have a different policy but the following general rule can be applied as an approximate guideline.
|1 May – 31 Oct||3 days prior to arrival|
|1 Nov – 15 Dec||21 to 30 days prior to arrival|
|16 Dec – 20 Jan||45 to 60 days prior to arrival|
|21 Jan – 30 Apr||21 to 30 days prior to arrival|
We will notify you of cancellation policy each and every confirmation of a booking so that there is no misunderstandings.